Lists of Participating Urgent Care Providers:
Where do I go? The Emergency Room? Or an Urgent Care enter?
When you have a life-threatening situation, such as chest pain, or a sudden and severe pain, the emergency department of the nearest hospital is the only option. If you went to an urgent care clinic they would just send you on to the ER in an ambulance. But, if your condition is less serious but still requires immediate attention choosing an urgent care facility can save time and money.
If you have a sprained ankle or an ear infection, you may end up waiting for many hours in the emergency room and paying hundreds of dollars. Most urgent care centers are open for extended hours and will be able to accommodate you more quickly.
When you need to go to the Emergency Room:
If you have a serious condition – stroke, heart attack, severe bleeding, head injury or other major trauma – go straight to the nearest ER. Don’t take a chance with anything life- threatening. The ER is the best place for these and other conditions including:
- Chest Pain
- Difficulty Breathing
- Severe Bleeding or Head Trauma
- Loss of Consciousness
- Sudden Loss of Vision or Blurred Vision
When an Urgent Care Center can better meet your needs:
If it is after Occupational Medicine/Primary Care Provider’s business hours use Urgent Care for treatment of:
- Minor burns or injuries
- Sprains and strains
- Allergic Reactions (non life-threatening) Rash or other skin irritations
- Animal Bites
- Broken Bones
When In doubt, call ahead. If the urgent care clinic can’t accommodate your condition they will advise you to go to the nearest emergency facility.
CLAIMS REPORTING AND EMERGENCY REPORTING PROCEDURE
Report Claims Within 24 Hours of Injury
Report ALL Workers’ Compensation claims as soon as possible by calling your dedicated Qual-Lynx Hotline
Do not delay in reporting the claim even if you do not have all necessary information. After the First Report of Injury is taken, the First Report representative will ask the caller if they need to speak to the nurse on call.
If so, the First Report representative will ask the caller for a number where they can be reached and will page the nurse. The nurse will call the First Report representative and obtain all pertinent information and call you back to review the process for assigning a nurse case manager and how we will obtain follow up for the injured worker. The nurse will also answer any questions you may have.
For EMERGENCIES, ask for the 24-hour nurse on call. As part of the After Hours services, there is a nurse on call 24 hours a day, 7 days a week. The nurse is available to speak to the caller in the event of a catastrophic injury. The nurse will be paged and you will receive a return telephone call. Have a contact name and telephone number available.