CLAIMS REPORTING AND EMERGENCY REPORTING PROCEDURE
Report Claims Within 24 Hours of Injury
Report ALL workers’ compensation claims as soon as possible by calling your dedicated Qual-Lynx Hotline. All accidents should be reported regardless of if medical treatment is needed or not.
Do not delay in reporting the claim even if you do not have all necessary information. After the First Report of Injury is taken, the First Report representative will ask the caller if they need to speak to the nurse on call.
If so, the First Report representative will ask the caller for a number where they can be reached and will page the nurse. The nurse will call the First Report representative and obtain all pertinent information and call you back to review the process for assigning a nurse case manager and how we will obtain follow up for the injured worker. The nurse will also answer any questions you may have.
For EMERGENCIES, ask for the 24-hour nurse on call. As part of the After Hours services, there is a nurse on call 24 hours a day, 7 days a week. The nurse is available to speak to the caller in the event of a catastrophic injury. The nurse will be paged and you will receive a return telephone call. Have a contact name and telephone number available.
NON WORKERS’ COMPENSATION
CLAIMS REPORTING PROCEDURE
Contact Qual-Lynx Immediately
Our service will then contact designated Qual-Lynx management personnel to respond to all emergency calls. have a contact name and phone number available for a return call.